Amazon Launches New Phishing Verification Service to Combat Fraudulent Messages

Amazon has established an official phishing verification service at verify@amazon.de, where customers can forward suspicious emails, SMS messages, or calls for automated authentication checks. The service provides feedback on whether communications are genuine, with no personal data required. Customers can also use a yellow button in the app or website to report fraudulent content directly.

Background on Amazon Phishing Scams

Fraudulent emails, SMS messages, and calls impersonating Amazon have become increasingly common, making it difficult for users to distinguish fake messages from genuine communications. This has created significant risk that users might click malicious links or enter personal information.

New Verification Service Overview

Amazon has established official reporting channels:

verify@amazon.de

Forward suspicious emails, SMS messages, or phone call details
Receive authentication results (genuine or fraudulent) within a short timeframe
No personal account data required
Direct reporting available via yellow button in app and website

reportascam@amazon.com

Submit fraudulent messages as email attachments
Available to users without an Amazon account

Verifying Through Your Account

Use Amazon's Message Center to verify whether received messages are legitimate. All official Amazon emails are logged in the Message Center—if a message is not there, it is likely fraudulent. When receiving unexpected order notifications, check your order history for verification.

How to Identify Phishing Messages

Fraud methods have become more sophisticated, utilizing not only email but also SMS, phone calls, and personalized messages. Warning signs include:

Amazon never requests personal information, passwords, one-time passwords (OTP), or banking details via email or SMS
Messages emphasizing urgency (account suspension warnings) are often fraudulent
Suspicious links or download buttons are present
Sender email address does not match official Amazon domains (e.g., @amazon.de)

Prevention Steps

When receiving suspicious messages:

Do not click links - Avoid entering information through message links
Do not download attachments - Risk of malware or viruses
Do not enter information - Never provide OTPs, passwords, or banking information
Report to official channels - Forward to verify@amazon.de for verification
Check your account - Visit the official Amazon website to verify account integrity

Contact Information for Reporting

verify@amazon.de - Report and verify phishing suspicions
reportascam@amazon.com - Report fraudulent messages
Amazon Customer Service - For suspected account compromise
Local police - If personal information has been stolen

Amazon continues implementing new security measures to protect customers, and using these reporting systems contributes to overall fraud prevention.